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Service Level Agreements (SLA)

A service-level agreement (SLA) documents the commitments between OptimaPS and customers. OptimaPS offers 3 levels of agreements Ranging from SLA1 to SLA3. Level of agreement is determined according to the customers’ requirements in main support aspects; support Access, response time, remote support, on-site support, Preventive Maintenance, and Service Deliver Owner.

As a key element of SLA, OptimaPS offers Service level Objective (SLO) that defines the customers’ goals and the required factors to achieve the set objectives including service availability or response time. To measure the compliance and goals achievements, OptimaPS delivers service level indicator Service Level Indicator (SLI)

IT Staff Augmentation

OptimaPS is your external IT Department where you focus on the core functions of your business and we handle your IT, Network Infrastructure, Security Systems and Solutions. OptimaPS integrates your Business Applications to maintain the efficiency of workflow.

Optima professional services team can support you in outsourcing a resident engineer/consultant in addition to helping enroll your team members on the latest technology in the Information security world. Our highly dedicated team can be outsourced at your company as part of your security team to improve performance, increase effectiveness, reduce costs, and achieve desired goals and objectives. We offer 2 levels of team outsourcing as per customers’ needs; Short-term outsourcing is a temporary outsourcing service during hectic periods and Long-term outsourcing through delivering the outsourcing services for a longer period or project execution.

Project Management

OptimaPS provide project management services. We plan, organize, manage your ICT, and provide full acceptance criteria to meet the solution lifecycle till the delivery phase and handover.

Proof of Value (POV)

OptimaPS has created the proof of value engagement to exceed the basic concept of demonstrating the value of the product itself. PoV engagement helps customers identify the value of product integration within the work environment

Ready and Safe Bundles

OptimaPS has been tailoring ready and safe bundles to serve our customers today’s needs. We provide safe solutions and ready to use. bundles of OptimaPS services are delivered to customers’ covering implementation, consultation, integration, security testing, staff training and support.